Warranty Procedures

& Services

WARRANTY PARTS & SERVICE PROCEDURE

In the unlikely event that a Turbo Coil unit requires warranty service work, please follow the procedure listed below.
Contact Turbo Coil at 626-358-8704 to verify that the factory warranty is in effect. You may wish to contact the dealer from which you purchased the equipment to see if the dealer provides their own warranties. Turbo Coil DOES NOT cover warranty labor. Only parts.

Customers are free to choose any competent refrigeration service company. The Yellow Pages or Internet may be good sources. You may wish to contact the service company who installed your equipment for follow-up service. Prior to any warranty service being performed, the technician must contact Turbo Coil with the information below. No parts will be sent without this prior authorization.

Service contractor must contact Turbo Coil Technical Service and provide:
• Display Model Number (located on the data plate of the case)
• Display Serial Number (located on the data plate of the case)
• Nature of the failure
• City and State

Replacement parts identified as being required for the service by the contractor will be sent at no charge during the Parts Warranty** period.

Turbo Coil may ask that certain original parts, replaced under warranty, be returned to Turbo Coil. A Credit Card for the replacements parts will be required. After receipt of the parts replaced, a credit to the card for the will be issued.Turbo Coil covers one way ground UPS. Priority shipping is not covered nor is return shipping.

Warranty does not cover initial installation, start-up, normal adjustments, refrigerant recovery or repairs due to abuse, misapplication, improper installation, or any fragile items such as glass or granite.

**The Parts Warranty period is any time within one year from the shipment date of the equipment from the factory.

 

 

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